What if I don’t have my order number and want to track my order? To use our Order Tracking Tool , you will need your order number, phone number, or email address. If you are unable to find your order using our tool, please Contact Us. Related articles What is the status of my order? How will I know when my order has completed processing? Will my original media be returned? How do you make sure my media is safe and secure? Will my original photos be returned?